Trust, safety and support
Help, messages and safety options in one place
Zoomy Driver keeps messages, support and important updates together, with safety options available when you need them.
This page explains where help lives and what to do when something changes. What you can do next depends on the situation, and Zoomy Driver shows the current options for it. Zoomy doesn’t guarantee work, hours or earnings.
Where messages, support and updates live
Messages, support conversations and important updates stay in Zoomy Driver. Job-related conversations stay connected to the work they concern, while account-level updates stay with your account.
- Messages
- Messages about the work you are doingJob-related messages stay with the assigned work they belong to.
- Support
- Support conversationsWhen you raise something, the conversation stays in the app, so you can come back to it rather than start again.
- Updates
- Important account and work updatesUpdates about your account and the work you have with Zoomy appear in the app.
A notification on your phone is an alert that something has changed. Zoomy Driver is where the current information is read.
This page does not list Customer or team contact details. Zoomy Driver shows the contact options that apply to the work you are doing, when they apply.
If something feels unsafe
If something feels unsafe or prevents the work from continuing, use the current safety or support option in Zoomy Driver for that situation.
You do not have to decide whether something counts as serious enough first. Open the app, say what is happening, and it shows the options available for that situation.
If anyone is in immediate danger, contact your local emergency services first.
Situations this covers
These are the things people raise most often. Each one is a situation you can describe in Zoomy Driver, and the app shows the current options for it.
You cannot get access
A gate, door, building or site is closed to you, or you cannot reach where the work is meant to happen.
The Customer is not available
Nobody is there, or you cannot reach the Customer at the time the work is meant to happen.
Something is unsafe or not allowed
A condition at the location, or the work itself, is unsafe or prohibited.
Your vehicle or equipment is a problem
Something with the vehicle or the equipment stops you starting or continuing.
A team member is missing
Work that needs more than one person is short a person.
The work cannot be completed
You started, and the work cannot be finished as it was described.
The work details changed
The role, pay, schedule or scope of assigned work has changed from what you requested.
You have an earnings or payout question
Something about an amount that is pending, held, available or paid is unclear.
This page does not decide what happens next. Zoomy Driver shows the current support and safety options for the situation you are in, and they can differ by the type of work and where you are.
If assigned work changes
Details can change after work is assigned. A change to the role, the pay, the schedule or important parts of the scope is not something you are expected to absorb.
A material change can need a fresh decision from you
Zoomy Driver shows the current details of the work, and if it asks you to decide on the change, that decision is made in the app.
Decide in the app, and raise anything that is wrong
If Zoomy Driver asks you to decide on a material change, make that decision in the app. If something is wrong, unclear or prevents the work from continuing, use the support option shown for that situation.
After you raise something
The conversation stays where you can find it
The conversation and the information already shared remain available in Zoomy Driver when that support history is retained.
Zoomy Driver shows where it stands
The app is where the current state of a support conversation is read.
Resolved conversations may remain as history
Something that has been dealt with may still be there to look back at in Zoomy Driver.
Support options differ and change
What is available can differ by situation, by type of work and by where you are, and it can change. Zoomy Driver shows the current options at the time you need them.
Questions people ask
Where do I get help?
In Zoomy Driver. Open the app and use the current support option for your situation. Job-related conversations stay connected to the work they concern, and account-level updates stay with your account.
What if the work I was assigned changes?
A change to the role, pay, schedule or important scope can need a fresh decision from you. Zoomy Driver shows the current details, and if it asks you to decide, make that decision in the app.
What if I cannot get access, or nobody is there?
Both are situations you can raise in the app. Say what has happened, and Zoomy Driver shows the current options for it.
What if something feels unsafe?
If something feels unsafe or prevents the work from continuing, use the current safety or support option in Zoomy Driver for that situation. If anyone is in immediate danger, contact your local emergency services first.
What if my vehicle, equipment or team stops the work?
These are situations you can raise the same way. Describe what is stopping the work, and the app shows what is available for it.
Where do messages and updates live?
Job-related messages, support conversations and important account or work updates are all in Zoomy Driver. A notification tells you something changed; the app is where you read it.
Help travels with the work
Messages, support conversations, important updates and the safety options for your situation are all in Zoomy Driver.