How the work actually goes
From seeing an opportunity to finishing the work
Zoomy Driver can show opportunities you may be eligible to request. You review the current role, pay and details, request the role you want, and the app shows whether it becomes assigned work. From there the app guides the travel, arrival and work steps, the proof that is required, and completion.
This page explains the sequence. Requesting a role is not the same as being assigned it. Zoomy Driver is where you apply and where opportunities, requests, assigned work, proof and earnings status are managed; the service work itself happens in the real world. Zoomy doesn’t guarantee work, hours or earnings.
Ten moments, in the order you live them
Each one is a separate moment. Five of them are the ones people expect to run together, and they do not.
You see an opportunity
Zoomy Driver can show opportunities you may be eligible to request.
You review the current role, pay and details
Zoomy Driver shows the current pay for the role before you request it.
You request the role you want (one of the moments worth reading twice)
Requesting a role is not the same as being assigned it. It tells Zoomy which work you want.
You wait for the outcome (one of the moments worth reading twice)
A request may still be matching, become assigned work, not match, be filled, or expire or otherwise become unavailable. Zoomy Driver shows the current status of each request.
You prepare for assigned work
Separate readiness steps or changes can remain after work is assigned. The app shows what is still needed.
You travel when the app says it is time
Being assigned work is not the same as starting travel. The details you need appear when you need them.
You arrive (one of the moments worth reading twice)
Arriving does not start the service work. The app shows what begins it.
You do the work
Zoomy Driver guides the current work phase, the stops involved and any changes along the way.
You provide the required proof (one of the moments worth reading twice)
Capturing evidence is not the same as it being accepted. Proof requirements vary by work.
The work is complete
Completion is separate from earnings becoming available or a payout being sent. Zoomy Driver shows the current earnings and payout status.
The moments in orange are the ones worth reading twice. Each has its own section below.
Requesting a role, and being assigned work
These are two different things, and the gap between them is where most questions come from.
Your request
You tell Zoomy which role you want
You review the current role, pay and details, then request it in the app.
Assigned work
Work that is yours to do
Assigned work appears in Zoomy Driver. That is the point at which there is work to prepare for.
A request waiting for an outcome is not a held spot unless Zoomy Driver says so. The app shows the current status of each request.
What can happen to a request
- It is still matching
- It becomes assigned work
- It does not match
- The work is filled
- It expires, or is otherwise unavailable
A request waiting for an outcome is not a held spot unless Zoomy Driver says so. The app shows the current status of each request.
If something important changes
Work can change after you have requested it, and sometimes after it has been assigned.
A change may need a fresh decision
If role, pay, schedule or important scope changes, Zoomy Driver makes the change clear and may ask you to decide again.
The change is shown to you
Zoomy Driver shows what changed and what it means for the work.
The decision stays yours
Where a change needs a fresh decision, the app asks you for it rather than assuming it.
If something changes, feels unsafe, or prevents the work from continuing, Zoomy Driver provides the current support and safety options for that situation.
You see the details when you need them
Private details belong to the stage of the work that needs them, so the app releases them as you go rather than all at once.
- Before you request
- Enough to decideThe current role, pay and the details of the work itself.
- Assigned work
- Enough to prepareWhat the work involves, and any readiness steps still outstanding.
- When it is time
- Enough to do the workThe private details for the current stage appear in Zoomy Driver when that stage needs them.
Requesting a role does not reveal an exact address or a Customer’s contact details.
Travelling, arriving and starting the work
Three moments in a row, each with its own step in the app.
- TravelWhen the app says it is timeHaving assigned work does not mean travel has started.
- ArrivalYou are thereArriving is its own step, and it does not start the service work.
- The workThe service work itselfZoomy Driver guides the current work phase, the stops and any changes.
When it is time to begin, the app guides you through the current travel, arrival and work steps.
Proof, completion and getting paid
The end of a job has three separate parts, and they do not all happen at the same moment.
- Proof
- You provide what the work requiresProof requirements vary. Capturing a photo or other evidence is not the same as it being accepted, and Zoomy Driver shows what is still outstanding.
- Completion
- The work is finishedCompletion is about the work. It is separate from money being available to you.
- Earnings
- Shown in the app, with its current statusZoomy Driver shows the current earnings and payout status. Some amounts may be pending or held before they become available.
Finishing the work does not by itself mean the money is available. The app shows which stage each amount is at.
If you are somewhere with no signal
If the app is offline, some evidence or actions may wait to sync and confirm. The app shows what is still pending.
Managed in Zoomy Driver
Zoomy Driver is where you apply, and where opportunities, requests, assigned work, proof and earnings status are managed. The service work itself happens in the real world.
Where this happens in Zoomy Driver
- Home
- Jobs
- Earnings
- Inbox
- Account
Opportunities, requests and assigned work are in Zoomy Driver Jobs. Earnings and payout status are in Earnings.
- See opportunities you may be eligible to request, with the current role and pay.
- Request a role, then see where that request stands.
- Open assigned work, and follow the current travel, arrival and work steps.
- Provide the required proof, and see what is still outstanding.
Questions people ask
If I request a role, is the work mine?
No. Requesting a role tells Zoomy which work you want. It may still be matching, become assigned work, not match, be filled or expire, and Zoomy Driver shows where your request stands.
Is my spot held while I wait?
A request waiting for an outcome is not a held spot unless Zoomy Driver says so. The app shows the current status of each request.
When do I see the address and contact details?
Private details appear in Zoomy Driver when the current stage of the work needs them. Requesting a role does not reveal an exact address or a Customer’s contact details.
What if the pay or the schedule changes?
If role, pay, schedule or important scope changes, Zoomy Driver makes the change clear and may ask you to decide again.
Does arriving start the job?
No. Arriving is its own step and does not start the service work. Zoomy Driver guides you through the current travel, arrival and work steps.
Once I have taken the photos, is the proof done?
Capturing evidence is not the same as it being accepted, and proof requirements vary. If the app is offline, some evidence or actions may wait to sync and confirm, and the app shows what is still pending.
Is the money there as soon as the work is complete?
Completion is separate from earnings becoming available or a payout being sent. Zoomy Driver shows the current earnings and payout status, and some amounts may be pending or held before they become available.
See the work for yourself
Zoomy Driver shows the opportunities you may be eligible to request, the current role and pay for each, and what happens at every step from request to completion.